Program Manager Airbus (m/f/d)

Airbus is one of our top customers – we are looking for a dedicated Program Manager to drive and coordinate client specific strategic projects forward and establish a close relationship with all stakeholders within the customer on an operational perspective.

• Main interface next to the Global Key Account Manager for clients projects
• Consulting of the client with regards product usage to ensure fast customer success, but also support in implementation of lean processes and projects
• Ensuring smooth roll outs of card programs incl. status report and escalation where required
• Regular feedback to customer on higher-level through quarterly business reviews to share updates on projects
• Ensuring smooth payment processes & adequate limits.
• Set up customized reporting based on AirPlus data base and other sources in alignment with client
• Escalate critical issues to the Global Key Account Manager
• Orchestration of end-to-end processes with third party providers
• Project & Implementation Management for new and adapted processes with the client and their respective service providers
• Analysis of problems, identification of possible solutions and their internal and external presentation
• Maintaining a global overview of the client
• Frequent calls with the customers & stakeholders
• Maintain a close relationship and work dynamic between internal stakeholders (Strategic Coordinators, Customer Service, Technical teams, Limit, Collection and Recovery, …)

• An academic qualification at graduate level e.g. Bachelor degree is desirable
• 2-3 years experience in a multinational Sales Support or outstanding performance in an international Customer Service area, preferably in Business Travel Management
• Analytical skills for reporting as well as creativity to design new processes are a plus
• Ability to build high level relationship at senior levels (Global Travel Managers, Project Leaders, Global Travel Agencies) and operational departments
• Self-confident & ability to present to an external audience
• Assess and analyze complex situation with a problem-solver mindset
• Curiosity and willingness to learn

Classification in the AirPlus organizational model (Cube): This role is classified in the basic profile Global Programme Manager Airbus (Job family: Operations/ Orientation: Consulting/ Impact Level: Significant).

SEB Kort Group brings together AirPlus and SEB Kort under a Swedish banking license, combining scale, stability, and innovation. We serve corporate customers across Europe and North America and consumers in the Nordic region, with a clear ambition: to become Europe’s leading corporate payment provider, while building long-term, sustainable profitability. With 1,400 colleagues from across 14 countries, SEB Kort Group is a truly international organization.

Visit us at airplus.com to learn more about a future in corporate payment.