Customer Relationship Manager (f/m/d)

We're looking for a customer-focused Customer Relationship Specialist to support our local and multinational customers and merchant partners. In this role, you'll serve as the primary point of contact, analyzing, investigating and interfacing with internal teams to provide solutions to our valued customers. Ensuring seamless customer experience while working closely with Account Management and cross-functional teams to resolve inquiries and support ongoing business needs.

• Serve as the primary contact for customers and merchants via phone, email, and other communication channels. Aligning with expected SLA and KPI.
• Build and maintain strong customer relationships by delivering timely, professional support.
• Manage and update customer information in CRM and other internal systems.
• Take ownership of day-to-day operational requests and coordinate resolutions with internal teams. Always adhering to processes, policies and standards.
• Partner with Account Management and subject matter experts to resolve complex customer inquiries.
• Handle customer concerns and complaints with a focus on timely resolution and customer satisfaction.
• Collaborate with Sales, Operations, Accounting, Collections, KYC, and other teams to ensure exceptional customer experience.

• Bachelor’s degree in business, Business Travel Management, or a related field (or equivalent experience).
• At least 2 years of experience in customer support, service agent, relationship management, junior account management, customer service, or a similar client-facing role that involves analyzing and executing within strict SLA.
• Experience in the travel, hospitality, payments, or credit card/fintech industry is a plus.
• Fluent in both English and French (written and spoken) is a must.
• Excellent communication and relationship-building skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to work independently and collaboratively in a hybrid or remote team environment.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Proficiency with Microsoft Office, CRM systems, and SAP.
• Customer-first mindset with a proactive and solution-oriented approach.

SEB Kort Group brings together AirPlus and SEB Kort under a Swedish banking license, combining scale, stability, and innovation. We serve corporate customers across Europe and North America and consumers in the Nordic region, with a clear ambition: to become Europe’s leading corporate payment provider, while building long-term, sustainable profitability. With 1,400 colleagues from across 14 countries, SEB Kort Group is a truly international organization.

Visit us at airplus.com to learn more about a future in corporate payment.