Recovery Manager (m/f/d)

Join our recovery team and play a key role in managing complex recovery cases while helping to protect the company's financial performance. Working closely with internal stakeholders and external partners, you will develop effective recovery strategies, support business decisions, and contribute to continuous process improvements in an international environment.

• Manage a portfolio of critical customer accounts and drive recovery activities through to resolution
• Analyze the root causes of payment delinquencies and identify appropriate recovery and payment solutions
• Collaborate closely with the Accounts Receivable and Collection teams to ensure a seamless end-to-end recovery process
• Build strong relationships with regional offices, Sales, Operations, and other internal stakeholders to effectively manage complex cases
• Coordinate legal recovery activities, including contract terminations where required
• Manage and monitor cases handled by external partners, including credit insurance providers, collection agencies, law firms, and insolvency administrators
• Process and report write-offs in accordance with internal policies and local regulatory requirements
• Prepare and present weekly and monthly recovery performance reports
• Contribute to projects focused on improving recovery processes, controls, and operational efficiency

• Bachelor's degree in finance, business administration, law, or a related field
• Professional experience in accounts receivable, collections, credit management, or recovery is highly desirable. Candidates with experience in the banking or financial services industry, ideally with around two years of relevant experience and knowledge of EBA regulations, will be particularly well suited for this role
• Previous experience managing customer portfolios within the DACH market (Germany, Austria, and Switzerland) is highly desirable
• Strong knowledge of insolvency procedures and recovery processes is essential, including experience working with insolvency administrators, legal counsel, and other external stakeholders
• Knowledge of legal or paralegal aspects of accounts receivable management is considered a strong advantage
• Strong communication, negotiation, and stakeholder management skills
• Ability to work independently, prioritise effectively, and perform well under pressure
• Proven problem-solving skills with the ability to resolve complex cases and manage challenging customer situations professionally
• Advanced proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint
• Professional proficiency in both German and English (written and spoken) is required

Classification in the AirPlus organizational model (Cube): This role is classified in the basic profile Qualified Manager Recovery (Job family: Legal/ Orientation: Consulting/ Impact Level: Signifikant).

We believe that businesses should be able to focus on what matters to them. Payment can be a hassle and a distraction – we’ve been making it smart and simple for over 30 years, and help 53,000 companies around the world save time and money with solutions smart enough to stand the test of time and deliver real, sustainable value – every day.

Simple only works if it’s smart, and that goes for worklife too. At AirPlus, we do it right to let you shine.

We think about your future…
because staying curious and making bold moves in your area of expertise takes someone
having your back.

We feel dynamic…
because our international flair, experienced leadership, and commitment to adaptability let us
go the extra mile for our customers and each other.

We act in collaboration…
because engaged teams and trustful, human relationships mean doing whatever it takes to make it happen as a team.

Visit us at airplus.com to learn more about a future in corporate payment.