Customer Relationship Manager Large Accounts (m/f/d)

To provide support to large local and multinational customers and/or merchants in collaboration and support of account management and other relevant interfaces

• First point of contact for large (multinational) customers and/or merchants, including their subsidiaries if requested, providing support for all products and services by phone, e-mail and other channels
• Responsible for keeping the customer and/or merchant data up-to-date in CRM and other systems and making changes when requested
• Responsible for proactively taking the lead in the daily operational-related cases and liaising directly with the customer and/or merchants over these matters
• Collaborate with specialised and/or expert teams to solve complex customer queries
• Handle and resolve customer complaints
• Understanding and supporting account management initiatives
• Collaborate with internal teams to strive for outstanding customer service and philosophy 

• Bachelor's degree or equivalent level qualification in commercial business or a field related to business travel management
• A minimum of 1 year of relevant professional work experience in a similar position or relevant field (experience in the travel and/or credit card industry is preferred)
• Fluency in verbal and written English is a must. Depending on the region/country responsibility, there is a must for German, French, Italian, Dutch and/or Spanish
• Strong verbal and written communication skills
• Sound knowledge of MS Office

Classification in the AirPlus organizational model (Cube): This role is classified in the basic profile Customer Facing Operations Consultant (Job family: Operations / Orientation: Consulting/ Impact Level: considerable).

We believe that businesses should be able to focus on what matters to them. Payment can be a hassle and a distraction – we’ve been making it smart and simple for over 30 years, and help 53,000 companies around the world save time and money with solutions smart enough to stand the test of time and deliver real, sustainable value – every day.

Simple only works if it’s smart, and that goes for worklife too. At AirPlus, we do it right to let you shine.

We think about your future…
because staying curious and making bold moves in your area of expertise takes someone
having your back.

We feel dynamic…
because our international flair, experienced leadership, and commitment to adaptability let us
go the extra mile for our customers and each other.

We act in collaboration…
because engaged teams and trustful, human relationships mean doing whatever it takes to make it happen as a team.

Visit us at airplus.com to learn more about a future in corporate payment.