Customer Relationship Manager SME - (m/f/d) IT

Join Our Team!
You’ll be the go-to contact for our EMEA customers, providing top-notch support and ensuring a great experience with our products. In this dynamic and varied role, you'll work closely with a diverse team to deliver service that meets our customers' high expectations.

The Customer relationship manager will support our European SME customers as their unique point of contact. The Customer Relationship Manager, will support the achievement of our customers expectation in the respect of our SLA.

• Support incoming calls of our SME customers
• Support incoming Emails of our SME customers
• Provide a support in different languages: Italian, English are essential, French is a plus.
• Respect our internal SLA and keep the FCR (First Contact Resolution) as highest as possible
• Liaise internally with the different stakeholders to find a resolution
• Respect our internal processes
• Guide our existing customers through the use of the AirPlus Products
• Answering various question about invoices, products, electronic billing data, insurances product, administrative questions

• MS pack Office
• Fluent in Italian, English and/or French
• Customer Satisfaction oriented
• Have an easy relationship with customer by phone or by email
• Flexibility to support different markets
• Have a great team spirit
• Be curious
• Good Analytic Mind
• Capabilty to exchange with different stakeholders
• Capabilty to respect SLA and given processes
• Pragmatic Approach
• Team Spirit

We believe that businesses should be able to focus on what matters to them. Payment can be a hassle and a distraction – we’ve been making it smart and simple for over 30 years, and help 53,000 companies around the world save time and money with solutions smart enough to stand the test of time and deliver real, sustainable value – every day.

Simple only works if it’s smart, and that goes for worklife too. At AirPlus, we do it right to let you shine.

We think about your future…
because staying curious and making bold moves in your area of expertise takes someone
having your back.

We feel dynamic…
because our international flair, experienced leadership, and commitment to adaptability let us
go the extra mile for our customers and each other.

We act in collaboration…
because engaged teams and trustful, human relationships mean doing whatever it takes to make it happen as a team.

Visit us at airplus.com to learn more about a future in corporate payment.